Support
Help centre
The common questions, grouped. If none of these cover it, the contact page has the ways to reach a person.
Before you get in touch
Three things that answer most of what comes in.
Check what Kavro sells
Kavro sells access to the assistant and nothing else. If your question is about a flight or hotel you booked, it belongs with the company you booked it from.
Your access is in your account
Which plan you paid for and when access expires are both on your account page.
Fares move
A price the assistant showed you can change before you book. That is the fare moving, not a fault.
Quick answers
The assistant gave me a price I cannot find
Fares change between being read and being booked, and some are released in limited numbers. Ask again and it will re-read the current data.
I booked through a link and something went wrong
Kavro has no visibility of bookings made after you follow a link out, so it cannot amend or refund them. Contact the seller directly — they hold the booking.
Will I be charged again automatically?
No. Access is a one-off 30-day window with no card kept on file, so there is nothing to cancel.
Still stuck?
The contact page has the email address and the form.